This Refund Policy applies to all voluntary donations and payments made to IceMU (“we”, “our”, “us”).

IceMU is a private, unofficial MuOnline server created for entertainment purposes only and is not affiliated with Webzen Inc. or any official MuOnline entity.

By making a donation or payment, you agree to this Refund Policy in full.

All payments made to IceMU are considered voluntary donations intended to support server maintenance, development, and operational costs.

• Donations are optional and not required to play
• Donations do not represent the purchase of real goods or services
• Donations have no real-world monetary value
• Donations may provide in-game rewards, but these are symbolic and non-commercial

All donations and payments made to IceMU are final and non-refundable under any circumstances.

• No refunds will be issued for any reason
• No refunds for accidental payments
• No refunds for unused virtual benefits
• No refunds due to account bans or suspensions
• No refunds for server wipes, resets, or downtime

Initiating a chargeback or payment dispute after making a donation is strictly prohibited.

Any user who initiates a chargeback or fraudulent dispute will face immediate consequences.

• Immediate suspension of the account
• Permanent ban from IceMU services
• Revocation of all associated accounts
• Possible blacklisting from future access

We reserve the right to contest any chargeback and provide transaction evidence to payment providers.

Any in-game items, bonuses, or rewards received in exchange for donations are virtual only.

• They have no real-world value
• They cannot be exchanged for money
• They may be modified or removed at any time
• They are not guaranteed permanently

IceMU reserves the right to modify, balance, or reset the game at any time.

Donations do not guarantee permanent access to any specific feature, item, or benefit.

We are not responsible for any loss of virtual rewards due to updates, resets, or maintenance.

We actively monitor payments for fraud, abuse, or suspicious activity.

• Fraudulent transactions will be investigated
• Accounts involved may be permanently banned
• Payment providers may be notified in case of abuse

IceMU reserves the right to modify this Refund Policy at any time without prior notice.

Continued use of the Service and making payments implies acceptance of any updates.

For support, account issues, appeals, bug reports, or general inquiries, you may contact the IceMU team through the following channels:

• Email: support@icemu.online
• Website: https://icemu.online/

We aim to respond within a reasonable timeframe, but response times may vary depending on request volume.

By making a donation to IceMU, you confirm that you have read, understood, and agreed to this Refund Policy.